I’m truly sorry for your experience — I completely understand how frustrating this must have felt, especially after waiting so long without clear updates. That’s not the experience we ever want for our customers.
Your order issue was caused by a supplier failure on our end, and as soon as we became aware, we issued a full refund along with a $25 gift card as an apology. That said, I take full responsibility for the delay in communication — you deserved to be informed sooner.
Regarding the additional items mentioned, those were intended to be sent digitally, and it looks like there may have been a delay or miscommunication there. I’m going to personally make sure those are resent to you right away.
We truly value you and your support, and I would love the opportunity to make this right. Please check your email shortly, and don’t hesitate to reach out to me directly if there’s anything more I can do for you.
Thank you for your patience and for bringing this to my attention.